If the items you have purchased do not meet your expectations, you can return the merchandise to us new and in its original condition within 14 days after receiving your package.

To do so, you must first contact us by phone (418 262-0345 or toll free 1-833 937-0637) or by email at info@bimoo.ca.

A return form will then be sent to you. Once we receive the merchandise, we will proceed with the refund or exchange of the returned items. Please note that shipping and handling fees will apply.

Please also note that only items purchased on the bimoo.ca website can be returned directly to us. Products purchased at a retailer must be returned to that same retailer.